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Timothy Height 3 months ago

I am disappointed with my experience at this business. I originally had a windshield replacement appointment scheduled for Monday but needed to reschedule. I called the shop at 8:30 AM, and the representative, Reggie, helped me move my appointment to Wednesday. During that conversation, I was told the work would take approximately an hour and a half. The following day, Reggie called and left a voicemail to confirm the appointment. In the voicemail, he stated my appointment window was from 8:00 AM to 5:00 PM and also mentioned availability at 10:00 AM, 11:00 AM, and 2:00 PM. Based on that message, I arrived at the shop around 10:30 AM. When I arrived, I was immediately told that my appointment was at 8:00 AM and that I was late. I played the voicemail so we could clarify the misunderstanding, but I felt my concerns were dismissed. The voicemail was not specific that I needed to arrive at 8:00 AM and leave the vehicle for the entire day. Had that been clearly communicated, I would have planned accordingly. As a business owner myself, I understand scheduling challenges and that unexpected situations happen. However, I believe customer service includes taking responsibility when co

Lenore Evans 4 months ago

The best experience I’ve ever had. Reggie was awesome and getting my car in as I showed up 45 minutes early took my car right back. Got my windshield done in less than an hour and a half and I was out the door. He answered all of my questions thoroughly and even was able to answer more questions after I got home cannot give enough kudos to the shop and the employees who worked here and do a great job thank you so much.

Nagge Ben Yahweh 6 months ago

The customer service was absolutely amazing and pleasant. The windshield technician was highly skilled, fast and proficient. The pricing was significantly lower than many of the other businesses that I had previously searched. Shop area and lobby was pleasantly clean. Thank you for a wonderful experience!

Shadai Mccaskell 6 months ago

I had a great experience with this auto glass shop! I went to them and the service was super fast and efficient. I arrived at 1:45 and was out by 2:00, which really impressed me. The staff was professional, friendly, and got straight to work. Everything was handled smoothly, and the quality of the work was great. I really appreciated how quick and hassle-free the whole process was. I would definitely recommend them to anyone needing auto glass service done right and in a timely manner!

Chad Peacock 8 months ago

They were the best. I'd definitely request them to do your glass. Super efficient and do a great job. THANK YOU FOR YOUR GREAT SERVICE...